- February 14, 2022
- Posted by: admin
- Manage our Counter Check in services and engage with customers directly.
- Work with our help desk system – Freshdesk and Hotline IVR system – Hoiio. Training will be provided.
- Managing part-time teams and answering incoming calls for various repair and trade in projects.
- Manage repair status updates using our service center system
- Manage incoming queries through company website, company whatsapp, facebook messenger and other social media services.
- Basic knowledge handling online customer service for Lazada, Carousell, Shopee, etc.
- Passionate & concern about the environment (ESG)
- This role invites people who share values in service excellence and integrity, possess a positive can-do working attitude, be self-motivated, independent with good initiative.
- Min. Diploma in business administration, retail or customer service.
- At least 2 years of experience in customer service.
- Able to communicate in English and Mandarin, spoken and written.
- Able to empathize with customers
- Open mindset, willing to try out new mediums of engaging customers.
- Enjoy working in a challenging and unexplored online environment.
- Singaporeans/PR/Malaysians is preferred