Customer Service Executive

Job Description

  • Manage our Counter Check in services and engage with customers directly. 
  • Work with our help desk system – Freshdesk and Hotline IVR system – Hoiio. Training will be provided.
  • Managing part-time teams and answering incoming calls for various repair and trade in projects.
  • Manage repair status updates using our service center system
  • Manage incoming queries through company website, company whatsapp, facebook messenger and other social media services.
  • Basic knowledge handling online customer service for Lazada, Carousell, Shopee, etc.


  • Passionate & concern about the environment (ESG)
  • This role invites people who share values in service excellence and integrity, possess a positive can-do working attitude, be self-motivated, independent with good initiative.
  • Min. Diploma in business administration, retail or customer service.
  • At least 2 years of experience in customer service.
  • Able to communicate in English and Mandarin, spoken and written.
  • Able to empathize with customers
  • Open mindset, willing to try out new mediums of engaging customers.
  • Enjoy working in a challenging and unexplored online environment.
  • Singaporeans/PR/Malaysians is preferred