- April 27, 2021
- Posted by: admin
- Manage our Counter Check in services and engaging with customers directly.
- Work with our helpdesk system – Freshdesk and Hotline IVR system – Hoiio. Training will be provided.
- Managing part-time teams and answering incoming calls for various repair and trade in projects.
- Manage repair status updates using our service centre system
- Manage incoming queries through company website, company whatsapp, facebook messenger and other social media services.
- Basic knowledge handling online customer service for lazada, carousell, shopee etc.
- At least 2 years of experience in customer service.
- Able to communicate in English and Mandarin, spoken and written.
- Able to empathize with customers
- Open mindset, willing to try out new mediums of engaging customers.
- Enjoy working in a challenging and unexplored online environment.
- Passion in IT products and gadgets