Customer Service Executive

Job Description

  • Manage our Counter Check in services and engaging with customers directly. 
  • Work with our helpdesk system – Freshdesk and Hotline IVR system – Hoiio. Training will be provided.
  • Managing part-time teams and answering incoming calls for various repair and trade in projects.
  • Manage repair status updates using our service centre system
  • Manage incoming queries through company website, company whatsapp, facebook messenger and other social media services.
  • Basic knowledge handling online customer service for lazada, carousell, shopee etc.

Requirements

  • At least 2 years of experience in customer service.
  • Able to communicate in English and Mandarin, spoken and written.
  • Able to empathize with customers
  • Open mindset, willing to try out new mediums of engaging customers.
  • Enjoy working in a challenging and unexplored online environment.
  • Passion in IT products and gadgets