Repair today. Keep your technology useful for longer
A damaged screen, failing battery or hardware fault does not always mean your device needs replacing. Understanding the problem is the first step towards deciding whether to repair, upgrade or move on.
PC Dreams Group’s repair services help extend the useful life of laptops, MacBooks, smartphones and tablets. For individual device repairs, explore the services available through myhalo, a PC Dreams Group brand.
Repair support for the devices you depend on
Laptop & MacBook repair
Explore support for screen, keyboard, charging and hardware faults.
View repairsSmartphone repair
Find options for damaged screens, worn batteries and charging issues.
View repairsTablet & Surface repair
Explore screen, battery and hardware repair options for your device.
View repairsMotherboard repair
Explore component-level laptop repair where suitable, before replacing the board.
View repairsUpgrades, servicing and data recovery
Explore an upgrade before replacing your laptop
If your laptop still meets your needs but struggles with everyday tasks, an upgrade may be worth considering. Ask about compatible storage or memory options and whether they would address the problem you are experiencing.
Get recurring performance problems checked
Overheating, unusual fan noise and unexpected shutdowns can have different causes. Describe the symptoms to the repair team so they can advise on the appropriate assessment or servicing.
Ask about recovering important files
If your device or storage drive fails, let the team know whether recovering files is your priority. Repair and data recovery are different requirements, and the approach should reflect what matters most to you.
Recovery depends on the condition of the device and storage media; a successful outcome cannot be guaranteed.
Why choose PC Dreams Group’s repair network?
A practical starting point
You do not need to diagnose the fault yourself. Start with the device model, the symptoms and what happened before the problem began. This helps the repair team understand your enquiry.
Options beyond replacement
Repair, servicing and upgrades give you more options when a device develops a problem. Consider the proposed work alongside the device’s age, condition and how you intend to use it.
Connected device services
Repair sits alongside the group’s wider services for buying, selling, trading in and reusing technology. If repair is no longer the right choice, you can explore another route through myhalo.
A focus on useful life
A repair that returns a device to reliable use can help delay replacement. Our approach is to consider how technology can remain useful before it reaches the end of its life.
How to get started
Start with an online repair estimate at myhalo, then discuss the next steps with the repair team.
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Select your device and issues
Open myhalo’s repair estimator and follow the prompts for your device. Select the issues you would like the team to inspect.
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Review your online estimate
See the estimated price update as you make your selections. Review the summary before continuing with your enquiry.
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Continue on WhatsApp
Use the estimator’s WhatsApp option to open a message with your device and quote details ready to send. Add any relevant information for the team.
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Confirm your repair
Arrange an assessment with myhalo. Confirm the final price, expected completion time and applicable warranty terms before proceeding.
Use the online estimator at myhalo.
Online prices are indicative estimates. Final pricing depends on the device’s condition, required parts and diagnostic findings, and is confirmed before repair work begins.
Repair within a wider IT lifecycle
For individuals, repair can help keep a familiar device in use. For businesses, decisions about repair and reuse sit within a broader equipment lifecycle.
When your organisation is retiring laptops, desktops or other IT equipment, PC Dreams Group’s IT asset disposition service provides the appropriate starting point. Discuss your inventory, data handling requirements and retirement objectives with our corporate team.
Frequently Asked Questions
Which devices can I enquire about?
You can enquire about laptops, MacBooks, smartphones and tablets, including Microsoft Surface devices. Check your specific model with myhalo before visiting.
Is it better to repair or replace my device?
That depends on the fault, repair cost, device condition and your needs. An assessment helps you compare the proposed repair with the value of continuing to use the device.
How much does a repair cost?
Start with myhalo’s online repair estimator to see indicative pricing based on your selections. Final pricing depends on the model, fault, required parts and diagnostic findings. Confirm the final quote with the repair team before proceeding.
How long will the repair take?
Ask for an estimate based on your device’s assessment. The work required and availability of parts can affect the completion time.
Should I back up my data before a repair?
Yes, back up accessible files before service. Tell the team if the device contains important data that you cannot access. Do not assume a hardware repair will also recover lost files.
Can I enquire about an upgrade or servicing?
Yes. Describe the performance issue and provide your device model so the team can check whether servicing or a compatible upgrade is appropriate.
Who should I contact about retiring company equipment?
Contact PC Dreams Group about corporate ITAD. Include the equipment types, approximate quantities and your preferred timeline.
Let’s find the next step for your device
Whether you are dealing with a hardware fault, considering an upgrade or trying to access important files, start by sharing the details with myhalo.
Get Repair Support at myhalo